Privacy Policy

1. Who we are

JTF OS is run by JTF Software Solutions, a brand of JTF Home Group LLC (Alabama). In this policy, "we" means that company. This policy covers JTF OS, including its sign-up, sign-in, workspace, e-signature and help pages. It is part of our Terms of Service.

We play two roles. For your own account details, we decide how the information is used. For the customer, lead, job and document information you put in your workspace, you decide what goes in and why, and we handle it only on your instructions. The Terms call that "Your Data".

If you are a contractor's customer, see "If you are a contractor's customer" below.

2. What we collect

• Account details. Your name, your email address, your password (we keep only a one-way scrambled version, never the password itself), your company name and your role. You may add more, like your trade and where you work.
• Your Data. What you and your team enter: customer and lead records (names, addresses, phone numbers and emails), jobs, quotes, schedules, crews, contracts and other documents, photos, notes, company details and your logo.
• Signer details. When someone signs a document through JTF OS: their name, their email address, the typed name they sign with, the time, and a digital fingerprint of the document.
• Sign-in and security records. A record of each sign-in session, with a device label, the time and a shortened network address (the last part of the IP address is removed). When a sign-in fails, we record why, the time, which account it was for (if the email matches one) and a shortened network address. When an action in your workspace is refused, for example because of a plan limit, or the service has an error, we record the kind of problem, the page and the time, never what you typed. At sign-up we keep a one-way scramble of your IP address to help stop abuse.
• Your agreements and choices. Which version of the Terms and this policy you agreed to and when, and whether you said yes to our optional upgrade and add-on messages, with the exact wording you saw.
• Support and admin records. If you turn on Support Access: when, for how long, and which pages we opened. We also keep a log of actions our staff take on accounts and workspaces, such as a suspension or a change of plan, and we may keep internal notes about your account.
• Usage counts. How many customers, jobs, quotes, photos, documents and teammates a workspace has, so we can apply the free plan limits and plan the service.
• Cookies. Small files that keep you signed in and keep forms safe. See "Cookies and similar tools" below.

We do not collect payment card or bank details. Payments are not part of the free plan.

3. How we use it

• To run your workspace: create your account, confirm your email, sign you in, and store and show what you enter.
• To send the emails the service needs: verification codes and links, password resets, team invitations, signing links, and notices about your account or these documents.
• To keep the service safe: stop abuse, look into sign-in failures and errors, fix problems, and enforce the limits and the Terms.
• To help you when you ask for support.
• To count usage and apply the free plan limits.
• To follow the law and answer valid legal requests.
• To tell our own team when a new workspace is created. We email them the details you gave when you signed up.
• To tell you about upgrades and add-ons, but only if you said yes. You can say no again at any time on your Account page.

We do not use Your Data for advertising, and we do not use it to train AI models.

4. Cookies and similar tools

We use only the cookies that JTF OS needs to work. We do not use advertising cookies, analytics scripts, tracking pixels or social media trackers.

On the sign-up page we may load a bot check from Cloudflare (called Turnstile). Cloudflare may use its own cookies or browser signals to tell people from bots. Cloudflare's own privacy policy says what it does.

We do not sell your personal information or share it for advertising. So a browser privacy signal, such as Global Privacy Control, does not change what we do: we already do not do that.

5. Who we share it with

We do not sell your personal information. We do not share it for advertising across other companies' sites. We share it only in the ways below.

• Companies that help us run JTF OS (service providers). Cloud hosting and database services that store your information; Resend, which delivers our emails (verification, invitations, password resets and signing links); and Cloudflare, for the bot check on sign-up when it is turned on. They may use your information only to provide their service to us.
• The U.S. Census Bureau. When you use the address checker, the address you type is sent to the Census Bureau's public address-matching service to find a match.
• Your own AI account, if you connect one. If you connect your own AI model in Settings, the text you ask it about goes straight from your workspace to that provider, under your agreement with them. The key you give us is stored encrypted.
• People you work with. Your teammates see what their roles allow. A customer you send a document to sees that document. A signer sees the document and their own signing details.
• Legal and safety. We may share information when the law requires it, such as a court order, to enforce our Terms, or to protect the rights, safety or property of people or the service. When we can, we tell you first.
• If the business changes. If JTF OS or its owner is sold or merges with another company, your information may move to the new owner. We will tell you before it becomes subject to a different privacy policy.
• With your direction. Anything else, only when you ask or agree.

We may also share totals and counts that do not identify you or your customers.

6. How long we keep it

We may keep information longer when the law requires it, or when we need it to settle a dispute or enforce our Terms.

7. Your choices and rights

These choices are for everyone, wherever you live in the United States. We treat a request from any state the way California-style privacy laws say to treat it.

• Know and get a copy. Ask what we hold about you. You can download your account details from your Account page, and owners and admins can export workspace records under Settings, Export your data.
• Correct. Fix your details in JTF OS, or ask us to.
• Delete. Ask us to delete your account or your workspace. We lock it right away and keep it for 30 days, so you can change your mind. After that we may delete it permanently, except for what we must keep (see "How long we keep it"). Please export your data first.
• Opt out of sale or sharing. We do not sell your information or share it for advertising, so there is nothing to opt out of.
• Limit sensitive information. We use your sign-in details only to provide and protect the service.
• Marketing. If you said yes to upgrade and add-on messages, you can say no on your Account page at any time.
• No payback. We will not treat you worse for using these rights.

How to ask. Use our contact page (opens in a new tab) and write "Privacy request" at the top. To protect you, we confirm it is you, usually by asking you to reply from the email on your account, or to sign in. You may use an authorized agent, and we may ask for proof that they act for you. We answer within 45 days. If we need more time, we tell you and take up to 45 more days. If we say no, we explain why, and you can ask us to look at it again.

If you are a contractor's customer. If a contractor put your information into JTF OS, they decide what is kept and why. Please ask them first. If you contact us, we will point you to them and help them answer you.

8. How we protect it

• JTF OS is served over encrypted connections.
• Passwords are stored only as one-way scrambled values.
• Each workspace's records are kept apart in the database, so one workspace cannot read another's.
• Signing links are single-use.
• The keys for AI connections are stored encrypted.
• The powerful tools our staff use are limited to named people, ask for a fresh password before a risky action, and log every action.
• Support Access is read-only, time-limited and logged.

No system is perfectly secure, and we cannot promise it. Use a strong password that you use nowhere else, and tell us right away if you think someone used your account. If a breach affects your information, we will tell you as the law requires.

9. Children

JTF OS is for adults who run or work for a business. It is not meant for children under 13, and we do not knowingly collect information from them. If you think a child under 13 gave us information, tell us through the contact page (opens in a new tab) and we will delete it.

10. Where your information is handled

We run JTF OS from the United States, and your information is handled by us and our service providers in the United States. If you use JTF OS from another country, you understand that your information goes to the United States.

11. Notice for California and other state residents

Some state privacy laws ask us to describe our practice in set categories. This is what we collected in the last 12 months, from you, from your team members and, for signers, from the sender:

We have not sold personal information, and we have not shared it for advertising across other companies' sites, in the last 12 months. We use sensitive personal information only to provide the service, so there is nothing to limit.

12. Changes to this policy

We may update this policy. The last updated date and a version number are at the top of the page. For an important change, we give at least 30 days' notice by email to the owner's address or inside JTF OS before it takes effect, as the Terms describe. When you create an account, we record which version you agreed to.

13. Contact us

JTF Software Solutions, a brand of JTF Home Group LLC (Alabama). Use our contact page (opens in a new tab) and write "Privacy request" at the top of your message.